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KNORK Privacy Policy

Privacy Policy

KNORK Products, LLC
Effective Date: November 6, 2026

KNORK Products, LLC ("KNORK," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase our products, contact customer service, or communicate with our automated and AI-assisted customer support systems.

1. Information We Collect

Depending on how you interact with KNORK, we may collect:

  • Contact information: Name, email address, telephone number, shipping address, and billing address.

  • Order information: Products purchased, order history, shipping details, returns, and customer service requests.

  • Payment information: Payment and transaction details processed through authorized third-party payment providers.

  • Communication information: Emails, text messages, customer service inquiries, and information shared during telephone conversations.

  • Website information: IP address, browser type, device information, cookies, and website usage data.

  • Consent information: Records of your communication preferences and consent to receive text messages.

2. How We Use Your Information

We use personal information to:

  • Process, fulfill, and support orders.

  • Respond to customer service questions and product inquiries.

  • Provide shipping updates, order confirmations, and requested information.

  • Communicate through telephone, email, or SMS when appropriate.

  • Operate and improve our website and customer support systems.

  • Maintain business records and comply with legal obligations.

  • Prevent fraud and protect our business and customers.

We may use automated technologies, including an AI-powered voice assistant, to help answer incoming calls, route inquiries, and provide customer support.

3. SMS/Text Messaging Privacy

KNORK may send text messages to customers who have provided appropriate consent.

SMS communications may include responses to customer inquiries, requested product information, order-related assistance, and customer service follow-ups.

SMS consent is not shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us deliver authorized text messages, solely for providing those services.

Message frequency varies based on your interactions with KNORK. Message and data rates may apply.

You may opt out at any time by replying STOP to a text message. Reply HELP for assistance.

Consent to receive SMS messages is not required to purchase KNORK products.

4. AI Voice Assistant and Telephone Communications

KNORK may use automated or AI-assisted technology to answer telephone calls and assist customers.

Depending on the services enabled, telephone communications may be processed, transcribed, or recorded for customer service, operational purposes, and quality assurance.

Where required by applicable law, KNORK will provide notice and obtain appropriate consent before recording calls.

Information collected through our voice assistant is handled in accordance with this Privacy Policy.

5. Sharing Information With Service Providers

We may share necessary information with trusted third-party service providers, including:

  • Payment processing companies.

  • Shipping and fulfillment providers.

  • Website hosting and e-commerce platforms.

  • Customer relationship management and communication providers.

  • Telephone, AI voice assistant, and SMS service providers.

  • Analytics and technology service providers.

These providers receive information as necessary to perform services on our behalf, subject to applicable contractual and legal obligations.

We do not sell SMS opt-in consent information.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the customer experience.

You may manage cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

7. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

We retain personal information for as long as reasonably necessary to fulfill business purposes, maintain required records, resolve disputes, and comply with applicable laws.

No electronic transmission or storage system can be guaranteed completely secure.

8. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law and legitimate recordkeeping requirements.

You may unsubscribe from marketing emails using the unsubscribe link provided in those communications.

You may opt out of SMS messages by replying STOP.

9. Children's Privacy

Our website and customer communication services are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, or legal requirements.

Updates will be posted on this page with a revised effective date.

11. Contact Information

KNORK Products, LLC
601 North Main, Suite 301
Newton, KS 67114
Email: info@knork.net

For questions regarding this Privacy Policy or your personal information, please contact us using the information above.

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