Shipping Policy

All orders ship within 1-2 business days. For orders outside the US, please contact us directly for our international distributor information.

Return/Refund Policy

Download Our Return Policy (pdf)

Each piece of Knork® Flatware by Phantom Enterprises, Inc. is warranted to be free of original defects in material and workmanship for the lifetime of the original owner. This warranty does not cover any damage or defects caused by misuse, abuse, or failure to use proper care in accordance with the instruction provided.

If any piece fails under the restrictions of this warranty, return the individual defective piece to Phantom Enterprises, Inc. at the address below with a letter of explanation. Include your name, address, & phone number. Phantom Enterprises, Inc. will evaluate and repair or replace the affected piece at their discretion with the same piece or if the pattern is no longer available, replace it with a similar piece, not a complete set.

Return to:
Attn: Customer Service
101 S Evans
Newton, Kansas 67114

Or contact us.